Frequently Asked Questions
Everything you need to know about your Carla Zampatti experience.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit or exchange only.
How long does shipping take within Australia?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.
Do you offer international shipping?
Yes, we ship to selected international destinations via DHL Express. Shipping costs and delivery timeframes are calculated at checkout based on your location.
How can I ensure I select the correct size?
Each product page features a detailed size guide. As our tailoring is precise, we recommend comparing your measurements against our chart. If you are between sizes, our stylists suggest choosing the larger size for a better drape.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for flexible installments.
Can I book a styling appointment?
Absolutely. You can book a complimentary in-boutique styling session through our website to receive personalized advice and experience our latest collections firsthand.